Overview
Nextel Communications is a leading provider of wireless communications services over an all-digital wireless network serving millions of customers in thousands of communities across the United States and in more than 75 countries.

The Challenge
Nextel needed to improve the processes and systems used to acquire, manage and monitor spectrum for the company's cellular networks. This was necessary to maintain the high level of service for existing customers, while growing its subscriber base and extending its service offerings. Experience by Design worked with Nextel's Corporate Strategy team to identify functionality and features, define critical data and information needs, and design the look and feel of the interfaces for a suite of desktop and Web-based software applications the company needed to support its spectrum acquisition and network optimization efforts.

The Solution
Experience by Design brought its Visual Centered Analysis and ModelingT methodology to work with project stakeholders and personnel across Nextel involved in strategy, spectrum acquisition and network management. Analysis of business and work processes, key roles and functions were leveraged to develop system and experience models, application flow diagrams, wireframes and other work products. They guided the planning, design and implementation of relevant, user-focused software Nextel needed to achieve its strategic and operational goals.

The Result
Experience by Design delivered documents specifying Nextel's Corporate Strategy team's vision of the interface, features and front-end functionality for the software tools they needed to successfully meet their operational and strategic goals. The result was a successful and on-time implementation of systems that enabled the team to perform tasks that once took several days to complete in just a few hours with greater accuracy and fewer errors.